Complaint Handling
At Lauréat Finance Inc., we place great importance on client satisfaction. If you wish to file a complaint regarding our services, we have established a simple, transparent process that complies with the requirements of the Autorité des marchés financiers (AMF).
What is a complaint?
A complaint is the expression of dissatisfaction or a grievance regarding a service or product offered by our firm, for which you expect corrective action.
How to file a complaint
You may submit your complaint in writing by providing the following information:
- Your name and contact details
- A detailed description of the situation
- Any relevant documents (if applicable)
- Your expectations regarding the resolution of the complaint
- By email: s.nelson@laureatfinance.com
- By mail:
Lauréat Finance Inc.
17675 Charles Street, Suite 202
Mirabel, Quebec
Processing of your complaint
Upon receipt of your complaint:
- An acknowledgment of receipt will be sent within 10 business days
- Your file will be reviewed objectively
- A written response will be provided within a maximum of 60 days
If further analysis is required, we will inform you of any additional time needed.
Person responsible for complaint handling
The person responsible for handling complaints is:
Simon Nelson
President
Lauréat Finance Inc.
s.nelson@laureatfinance.com
c: 514-702-9966